Declined Transactions

There are several reasons why a payment can be declined:

•The debit card has Insufficient funds or has reached its limit

•There might be a hold on your card

•The credit or debit card information is incorrect

•Ensure that the billing address matches the information that your payment provider has registered (this is most likely the main cause of the declined transaction). 

•Your purchase triggered fraud protection - if you attempt to make a payment from an unusual location or trigger an unusual purchase, your payment provider might label the transaction as fraudulent and block it. You can usually clear this up by reaching out to them. We know this is an inconvenience, but they do this to protect you from actual fraudulent attempts. 

As a reminder, we only accept payments for the Evaluation accounts via credit/debit card (Visa, MasterCard, Discover, and Amex). Other cards and payment methods are not supported.

 If you are sure your credit card information is correct, please try again later to see if the transaction is successful. If your payment is declined after the second attempt, please get in touch with your bank for more information. 

Please feel free to reach out to our support for more assistance. Ensure you provide us with the error you are seeing and a screenshot to help us along.